Shipping & Returns

1.2 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

1.3 Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

2.1 You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with, or in respect of, your conduct or breach of this Agreement.

 

 

3.1 Subject to this Agreement, we will supply the goods shown on your order confirmation. We will use our best endeavours to meet stated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.

3.2 A signature may be required for some deliveries, and you are responsible for ensuring you are able to accept delivery. We will not be held liable:

3.2.1 for late delivery where attempted delivery has occurred on or before the delivery time-frames; or

3.2.2 where delivery has occurred and a parcel has been signed for (regardless of whether or not you have personally accepted delivery).

 

 

4.1 We handle returns, refunds and repairs in accordance with our obligations under the Australian Consumer Law.

4.2. If you are seeking a return, refund or repair, it will be considered under the following conditions:

4.2.1 You need to

4.2.1.1 complete a Return Request form which we will supply to you upon receiving the return enquiry; and

4.2.1.2 return the completed Return Authority form back to us within 7 days of delivery of the purchased items; and

4.2.2 The items must

4.2.2.1 be not used or worn and in perfect condition; and

4.2.2.2 be in the original undamaged packaging; and

4.2.2.3 have the original tags and labels attached; and

4.2.3 You have to pay for

4.2.3.1 the cost to return the items to the destination indicated on the Return Authority; and

4.2.3.2 our supplier restocking fee, which is the greater of $20 or 10% of the value per label or brand.

4.3 If we allow a return in these circumstances, we will ask you to follow our returns process. As a general rule, garments that have been decorated in any way will not be accepted for return.

4.4 We will provide you with a refund or store credit only once you have met the above conditions, our supplier warehouse have received and inspected the items and the items have passed the return inspection.

 

 

5.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5.2 Goods that you purchase from us may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty documents are not given by us and rights you may have in relation to those warranties are separate to any warranty rights given to you by us.

 

6.1 When seeking a return on a product, please contact us via hsq@headwear.com. Once contacted us, we will request a return enquiry form from you and investigate your issue.

6.2 We will advise you whether your product may be returned and will send you a Return Authority form with details of the return.

6.3 Include the completed Return Authority in the package you are returning within the required time.

6.4 Once you have shipped the return item, email the shipping tracking number to hsq@headwear.com

6.5 Once an item is returned, our warehouse will inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods are not in an unused and perfect condition), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

6.6 We aim to process refunds and replacements within 14 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.